Returns & Exchanges

Return Policy

We value your business and want you to love your purchase, but we know sometimes that just isn't the case.

We reserve the right to refuse any return that does not comply with the conditions stated below:

If your item turns out to not be what you expected, we will accept your unused, unworn item for a refund or exchange. You have up to 30 days after delivery to initiate a return. After 30 days all sales are final.

International orders are not eligible for returns at this time.

All sale items are final sale.

You have 30 days after delivery to mail your return or exchange back to us.  Please note that any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

Please note, items must be in their original condition to receive a refund to your payment method. Items that are received with stains or damage will not be granted a refund. When trying on the items, we highly recommend using a wig cap or other means to protect the hat, accessories or apparel from damaging hair products.  All merchandise must be in unused, unwashed, and in otherwise perfect condition to be considered for return. Items submitted for return that have been worn, washed or tried on will be rejected and will not be returned to you. 

We only accept returns upon approval. We will not open or process returns that have not been approved.

After a return order is received by Satin Reign Customer Care, please allow three business days for a refund or store credit.

If your item returns to us worn or damaged, you will not receive a refund of any kind.

For further assistance, please email contact: